Date Released: 4/1/2010

Join the Willington way of life – Customer driven, Flexible, Dependable, and FAST

Escape from the city. Come to work in the country with fresh air, no traffic, and beautiful surroundings!

Willington Nameplate, located in Stafford Springs, CT, is highly respected for its emphasis on quality and customer satisfaction. For over 40 years we have been providing our customers with solutions for custom manufactured identification products on everything from aircraft to valves, appliances to swimming pools and canoes to tractors.

Willington Nameplate is part of The Willington Companies, which also includes Willington PowerPrint and New England Label. We are family owned, family managed, and family friendly. If you have the right stuff, come join us and be challenged, enjoy career growth, work with a team that really cares, and have your fair share of fun too.

We are a proud recipient of the 2008 CT Family Business of the Year Award from the UCONN School of Business. By embracing Lean Manufacturing, we have also been recognized as Lean Leaders in our industry by Leanovations International. We have been a host site for Lean Leadership Certification, and we have two employees who are certified Lean Leaders. We are looking for WINNERS!

As a Customer Service Rep you will work with a team on all or part of the entire sales support cycle, from quote preparation to order entry to customer issue resolution. To be successful, you’ll need a strong work ethic, a self-assured winning attitude and excellent time management skills. The responsibilities listed below will be assigned over time based on a number of factors including: your experience, your learning speed, your comfort level, as well as our customer requirements and our needs as an organization.

Responsibilities:

• Maintain and support customers by developing and building excellent relationships
• Assist sales reps with customer account maintenance and sales documentation
• Promote up-selling, cross-selling and current marketing campaigns during all customer calls
• Assist sales with qualifying leads, following up on quotes, and converting quotes to orders
• Know the competition and obtain competitive information
• Process estimates, quotes and orders within established guidelines, striving toward zero defects
• Exceed all established productivity standards
• Set increasingly aggressive goals for self to ensure superior job performance and career growth
• Provide customers with technical support and product specifications to exceed their expectations
• Ensure compliance with customer requirements regarding price, quality, specifications, and delivery
• Ensure timely response to all issues and inquiries
• Manage customer related requirements and issues proactively
• Work closely with Sales, Manufacturing, and Supply Chain to ensure customer satisfaction
• Continuously educate self and maintain superior knowledge of Willington products and procedures
• Occasionally accompany sales on customer visits attend trade shows, workshops and seminars

Qualifications:

• 3 years prior Customer Service experience, manufacturing environment preferred
• Preferred experience includes estimate processing, quote processing, order entry and sales support
• Two year college degree, Bachelor’s Degree preferred
• Self motivation, strong drive to satisfy customers, and a passion for exceeding goals
• Demonstrated success in exceeding customer satisfaction benchmarks
• Good knowledge of MS Word and Excel, internet, email, Google, PowerPoint
• Experience reading blueprints and familiarity with technical details

Willington Nameplate offers an excellent work environment and a very competitive compensation package commensurate with your experience that includes base salary, sales incentive plan, medical, dental, vision, 401k, discretionary profit sharing, life insurance, STD, LTD, paid holidays, and paid vacation days.

Send resume, cover letter and salary history to:

Joe Menhart
Sales and Customer Service Manager
Willington Nameplate
11 Middle River Drive
Stafford Springs, CT 06076
Email: jmenhart@wnpinc.com