Customer Service Specialist

March 22, 2018

Reports to: Customer Service Leader

Summary: To support the customer service efforts of the front office including: Filing, Document control, Quote follow-up, Account review and customer support.

Essential Duties and Responsibilities:

  • Willing to assist in any and all areas within the company on an “as needed” basis
  • Retrieve and file customer related documents on a daily basis
  • Document maintenance – Scanning, Purging, Consolidation
  • Assist with special projects
  • Work with team on quality and process improvements
  • Coordinate customer documents (Nafta, ROHS, Reach, Company profile, etc…)
  • Assist with job look up, job tie up, account maintenance, etc.)
  • Perform proactive customer contact

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Communicates effectively both written and verbally
  • Strong organizational skills
  • Ability to prioritize tasks appropriately and complete them in a required timeframe
  • Familiar with Microsoft Outlook, Excel and Word
  • Strong computer skills

Education/Experience:

  • High School diploma, GED

Physical Demands (reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties):

  • Ability to stand, bend, reach and stoop for a moderate period of time
  • Ability to sit for long periods of time

Grade level: Hourly                      Hours per week: 40

Please email resumes to Lynn Dwyer, Personnel/HR Manager at ldwyer@wnpinc.com