I promised to send this email months ago but we are so busy with the day-to-day that often we forget what is truly important in any business environment and that is, you are nothing without good suppliers.
I have been in Purchasing/Materials Management for 42 years…wow I just realized I am old…. When did that happen? Sorry, lost my train of thought. My point, through the years, one becomes numb to the excuses as to why a promised date is not kept, lost Purchase Orders, equipment failure, poor quality, etc. etc. The list goes on and on.
On the bright side, one also develops a sixth sense to recognize a top notch, quality supplier with very little effort. That supplier is valued for what they contribute to “you’re looking good” to upper management. That supplier makes the day go by smoothly without a hint of a problem. That supplier is so good at what they have accomplished in the Customer Service arena they often go unrecognized. After a period of time, it becomes expected of them because that’s the way they have always performed.
I just wanted to let you know how much you and your “team of experts” is appreciated. I cannot count the number of times you have worked miracles with shipping nameplates on an emergency basis which has enabled us to ship product to our customers in a timely manner.
Once again we are nothing without good suppliers and I just wanted to take a few minutes to let you know how much you are valued and appreciated. Please use me as a recommendation to any potential new customer. I will be more than happy to share my experience.
Please let your whole team know someone is watching and is extremely impressed.
Great Job !!!
Hubbell Electrical Products