Mike doesn’t say a lot. But when he does you can count on it being positive—thanking someone for their contribution, remarking on a team’s above-and-beyond performance, or lightening a tense situation with a joke.
He believes that strong customer relationships are no accident and that all customers want is quality, consistency and people who genuinely care about their success.
Mike does whatever needs doing to get a customer’s job delivered. He shows the respect and honesty he wants demonstrated throughout the company and insists that the work environment feels safe and welcoming to anyone who walks through the door.